Journey to Health Privacy Policy

Collections of personal information

Personal information will be collected and used in a responsible manner and only to the extent necessary for the services provided. Information obtained is held strictly confidential. Journey to Health is obligated to retain your personal health information for a minimum of 10 years after a client’s last contact with clinicians.

Please note, we do not consider email to be a secure form of communication. While we use email periodically for scheduling appointments or sending resources, we advise that you avoid communicating sensitive information through email. Any sensitive information should be communicated during your session with your clinician (Therapist and/or Registered Dietitian). 

Limits of Confidentiality

Journey to Health will only collect, use or disclose your personal health information with your express or implied consent, unless a collection, use or disclosure without consent is permitted or required by law.

Therapists and Registered Dietitians at Journey to Health may be required by law to disclose your personal health information in any of the following circumstances:

a) There is an imminent danger to an identifiable third party or to self; b) When there is reasonable cause to suspect abuse or neglect of a child; c) When a disclosure is ordered by a court; d) When a client requests disclosure, or e) When a client files a complaint or claims professional liability by the health care provider in a lawsuit.

SMS Usage

By signing up for texts, you consent to receive messages to schedule/confirm appointments and provide customer support in a 1:1 format from Journey to Health at the number you provided, including messages sent by auto dialer. Consent is not a condition of purchase.Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.Data Usage: We use your data solely for sending updates and reminders related to our products or services.Data Security: We protect your data with secure storage measures to prevent unauthorized access.Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.Messages are recurring, and message frequency varies.Contact Journey to Health at 236-527-2120 or www.journeytohealthsupport.com for HELP or to STOP receiving messages.Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to Journey to Health or 236-527-2120. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours.You can send HELP for additional assistance, and you will receive a text including our phone number, email, and website. We are here to help you.Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Journey to Health will not sell, rent, or share the collected mobile numbers.Terms and Conditions: By signing up for texts, you consent to receive updates and communication regarding appointment information, times or changes from Journey to Health at the number you provided, including messages sent by auto dialer. Consent is not a condition of purchase. MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies based on communication needs To get help, reply HELP or contact Journey to Health at 236-527-2120 or admin@journeytohealthsupport.com To Opt-Out of messaging: Reply STOP to 236-527-2120 or send an email to Journey to Health at admin@journeytohealthsupport.com. You can also call us at 236-527-2120. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and then you will receive no further messages.